We build for the second visit.
Venue management for every place people come to play. Built in Sydney, inside a working venue.
A better first visit wins the second.
Every guest leaves planning their next visit.
A guest who comes back is worth several times what they cost to win, and they bring a new group each time. A guest lost after one night is a cost a venue pays twice.
Give everyone on every shift what your best person knows on their best night.
Not a manual to read later. The right help at the moment it is needed, on the screen the team already uses, so the experience lands on a packed Saturday as well as on a quiet Tuesday.
The ninety seconds
that bring them back.
A venue's product is not the kart or the lane. It is what happens between a guest and the team: the welcome, the tip at the right moment, and the word on the way out that gives them something to come back for.
On a quiet Tuesday it happens. On a packed Saturday, when first-timers come, everything else on the shift is mandatory, and those ninety seconds are the first thing to go.
That is not a people problem. The team knows what good looks like. Hatcel gives them the room, and the reason, to do it every time.
What we
believe.
Three rules behind every screen we build.
- The experience is the productBookings and payments are the price of entry. The visit is what a guest remembers.
- Protect the ninety secondsEvery minute of admin we remove, and every prompt on the right screen, is time given back to a guest.
- Measure the returnRepeat visits are the score that counts, and every venue should see its own.
How we
keep score.
The numbers we hold ourselves to, at every venue we run on.
- Return within 90 daysHow many first-time guests come back inside three months.
- Visits per guestHow often a guest comes back across a year.
- Revenue from returning guestsThe share of takings from guests who have been before.
Win the second visit.
Book a 30-minute call and tell us about your venue.